We are here to help. Our Customer Care team is available by e-mail: firstname.lastname@example.org
Or by phone:(917) 388-3697
Monday-Friday: 9AM – 5:00PM EST
You will receive a response within 24 hours.
Please note that we reserve the right to review all orders placed on our site.
Please contact our Customer Care team via email to receive a return label for your shipment - email@example.com. In your email include your order number, item to be returned and best contact number in case we need to contact you outside of email.
Merchandise should be returned within 30 days of receipt, in the box in which it was sent, in the same condition as when it was received, and with all original tags still attached. Used merchandise cannot be returned.
Please allow up to 10 business days for your return to be processed. Refunds will be credited to the card used at check out. Gifts that are returned by someone other than the original purchaser may be returned for merchandise credit.
Returns and Exchanges should be shipped to the following address using the pre-paid label:
Zanella Returns Department
900 Secaucus Road
Secaucus, NJ, 07094
If you wish to cancel or modify your order, email to firstname.lastname@example.org. We will make every effort to accommodate your request, however, once an order has been processed for shipment we are unable to modify or cancel your order for any reason.
All products are subject to availability. While we make every effort to display only items that are currently in stock and available to ship, there may be instances from time to time where we do run out of stock of an item.
Zanella utilizes UPS. We offer free ground shipping and free returns. Once your order has shipped, check your e-mail for a tracking notification.
Zanella is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability.
We strive to comply with all applicable standards, including WCAG 2.0 accessibility standards up to level AA.
If you experience any difficulty in accessing any aspect of our site, call us at +1 (917) 388-3697 or email us at email@example.com and we will work with you to provide the information, item, or transaction you seek through an alternate communication method that is accessible for you consistent with applicable law (for example, through telephone support).
We have engaged an experienced accessibility consultant, to conduct a website accessibility audit and provide recommendations to further increase accessibility so that our website and mobile site continue to meet or exceed applicable standards.
Accessibility is an ongoing effort and we continually seek to ensure that our website remains accessible to everyone.